We're pleased to offer the following services in our New Alexandria Veterinary Clinic:

Appointments

Our receptionists and team will attempt to accommodate all appointment requests to the best of our ability. Our Saturday and evening hours fill in quickly, therefore for routine appointments it is best to call a few weeks in advance. Our clinic hours page outlines when we have appointments and what doctors are available at those times.

For large animal appointments, please call the office. One of our team members will take a detailed message regarding the reason you would like a farm call. We will also ask for an address for the location of your animals and for a phone number where we may return your call. We will then relay this message to our doctors and call back with an appointment time.

We do accept emergencies for large animals. During regular business hours, we will accommodate emergencies to the best of our ability. If you feel you have an emergency with your pet, please call us. It is best to call before coming in so that a staff member can advise you on your particular emergency, and we can make sure we have a doctor available to treat your pet. Our doctors may both be on farm calls when you call in with a small animal emergency, if this is the case, we may refer you to PVSEC, especially in cases where time is an important factor.

We also accept after hours emergencies for large animals. If you call after the clinic has closed for the day, our answering machine message will list a phone number for our on call Large animal veterinarian. When you call the number listed, please leave a message with your name, phone number, and brief description of your emergency. Our doctor will return your call as soon as possible. Our doctors do not return calls if you do not leave a message. On rare occasions our doctors may already be on an emergency call and are therefore unable to return your call.

Types of Pets Seen

Because a large number of veterinarians practice at Five Points Veterinary Service, we can care for many types of pets:

• Dogs
• Cats
• Small Farm Animals*
• Large Farm Animals*

*Select veterinarians only. Call us for more information.

Payments

Five Points Veterinary Service accepts payment via cash, check, MasterCard, Discover, or Visa. So that we can continue to provide you high quality service utilizing the best medical technologies, we request that payment be made at the time services are rendered.

We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.